FAQs
The Fence Shop
Have a fencing, decking, or railing supply-related question? We have the answer. Check out these FAQs and give us a call today for more information!
What are The Fence Shop business hours?
The Fence Shop is open Monday through Friday from 7:00 am to 4:00 pm.
We also accept appointments on Saturdays and are closed on Sundays.
Whether you're picking up fence panels or browsing fencing supplies, our team is here to help.How can I place an order or request a quote?
Please send a message through our website or give us a call.
If you don’t have an account with The Fence Shop yet, we’ll collect some basic information and connect you with a member of our sales team.
We’re happy to help you find the right fence supplies or decking materials for your project.How do I install your fence products?
Check out our individual product pages for details on each fence style, or simply reach out to us.
We’re always happy to help you choose the best fence supplies and materials for your needs.What locations do you deliver to?
The Fence Shop delivers decking materials, fence panels, and other products in bundles and custom quantities to just about anywhere in the United States and Canada.
Contact us for a free delivery estimate.
Shipping methods vary depending on the size and location of your order.What information should I include when placing an order?
If you know exactly what you need, just let us know the quantity of each item along with details like dimensions, color, and style.
This helps us accurately fulfill your order of fencing supplies, fence panels, or decking materials.
If you know your project parameters but aren’t sure about quantities, reach out — we’ll help you determine exactly what you need.What information should I include when ordering gates?
To build your custom gate, first let us know the product line and material you want. Tell us the gate type you need — our default is a single swing gate, but we can also do double gates (with or without a middle post) or cantilever gates for certain lines.
We’ll also need the height and width measurements, and please clarify whether your width is the exact gate leaf size or the opening size between posts. If your gate will be installed on a slope, let us know the degree or inch measurement and which side should be the high side.
Finally, mention any additional features you want, such as a steel frame, welded wheel, mid-vertical brace, or diagonal brace. We’ll build it to perfectly match your fence panels and overall fence design.




